Friday, November 7, 2014

IT scenarios before & after OPEX BPM µBPO or from user dependency to control by the system



Although it is really heavy to accept, in fact everybody prefers better not to talk about, after enormous efforts that lasted not less than 30 years, one full generation, and veritable fortunes spent; the day to day operations of most of the traditional business depends, essentially, on what people is doing even manually or manually transferring information from one to another silo of information.

The following figure reflects this typical current scenario:




One could say, OK, no problem: “our competitors are more or less in the same situation”, “we have been very disciplined buying every single new miraculous tool that hardware and software vendors have recommended us, then, we are 100 % automated, really at the technological edge”, “why to change when we are leaders in our market, our sector, our segment, our town, our neighborhood or our “whatever”? 

Remember my words, one day these people will wake-up, have a look at the window and see a Google or Amazon drone knocking at the window glass trying to sell them at half the regular price the product they are so proudly and profitable selling in their close, protected, comfortable niche for years when not decades. 

This is not a nightmare, is just happening quarter after quarter in many different sectors they have been till now feeling fully protected forever with apparently indestructible barriers (distance, taxes, lack of information, human-local service required, language, regulations, size, excellent personal service or whatever, …). What happens that has destroyed this Arcadia? We could easily say: “Is the technology stupid”!

The question is: What do we have to do to compete with business born already 100 % automated? Surrender? Go on vacations? Retire yourself to the mountains? Just waiting this fashion will pass away? Change to another sector not yet under threat … for a while? 

The answer is very easy, innovate in business process automation, fight with the same arms, use your advantages being small flexible, quick deciders, imaginative … 

“But this requires very sophisticated knowledge out of our scope and supposes big investments affordable only for the biggest corporations, …

Excuses! Look at the next figure:
 



You need only to install an additional technological piece between your current silos of information and your users, the BPM Layer, and make an intelligent use of your business knowledge and innovation skills by continuously applying the OPEX > BPM > µBPO value chain to your operations reducing your indirect personal costs by a 70 % as we resume in this last figure:



“But Sir, to follow your recommendation we would need to buy the different software and hardware pieces, integrate it, contract consultants technicians to develop our BPM applications and support all this infrastructure on a 24/7 level of service but we can’t afford this!” 

Not at all! Go BPaaS (Business Process as a Service), everything served from the cloud paying a monthly fee just for the demanded consumption of the required resources. With no investment at all, no delays, no minimums, no complications, no short-mid-long term compromises, paying on a monthly basis not more than one fourth (< 25 %) of the tangible savings obtained. 

Does it sounds good? Go ahead now! Don’t lose time, remember, a drone is on the way to your backyard, if you allow it to invade your business niche by not drastically improving your operations now, with no delay.









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