BPaaS served from the Cloud combined with µBPO strategy is becoming the coolest IT trend for attaining and sustaining Operational Excellence

The high demand from the organizations to attain an maintain competitive positions by cost effective optimization of their business processes, is leading to an aggressive adoption of Business Process as a Service (BPaaS) solutions for horizontal as well as vertical business processes. 

Through the creation of a feature-rich integrated platform delivering consistent business outcomes, BPaaS solutions on the Cloud are automating business processes by creating easy accessible workplaces using few internal Information Technology (IT) resources and much less internal IT infrastructure. 

 

As all type of organizations realize the necessity for increasing the agility of business processes, along with cost control measures, they are more and more discovering and exploring how to deploy cost effective BPaaS solutions for greater flexibility, informed decisions, and accelerated performance along with simplified operations. 

These BPaaS business solutions are crucial for increasing the transparency and effectiveness of business operations, and they lead and support the implementation of the “Extended Organization” concept. Indeed, these business solutions create virtual networks amongst employees, managers, directors, stockholders, agents, partners, distributors, suppliers, customers, students, fans, citizens, users, applications, systems, machines, sensors and other internal and external actors involved in the business ecosphere extended to the IoT (Internet of the Things) concept.

These nets of automated but previously formalized, normalized and optimized relations applying OPEX (Operational Excellence) methodologies, are being capable to deliver high value process outcomes and other benefits including: 24/7 global operations capabilities; real-time process monitoring, traceability and audit; simplified-optimized operations; supervision only by exception; and accelerated performance. 

In addition to the above, BPaaS solutions redefines the traditional Business Process Outsourcing (BPO) solutions by blending it with cloud technology and then allowing a very surgical outsourcing, not by full departments or processes as it was usual till now, but for just some specific process task at determined moments when it is convenient to outsource them in order to reduce its cost, insure specific SLAs for specific customers, cover internal resources defaults or satisfy non-planned picks on demand.

With the globalization of markets and the advent of the Cloud technology, organizations of all sizes are on the way of adopting BPaaS solutions to refine their business agility and to build cost effective business practices and, therefore, Business Process Management (BPM) solutions by applying the Optimization > Automation > micro-Outsourcing value chain, that we can summarize on the BPaaS concept, are not just expected to break through the initial cautious approach, but are also being considered as a solution for gaining the competitive edge through cost effectiveness and consistency of business outcomes across all processes.

In fact, this vision is confirmed by the consensus of different forecasts for global Business Process as a Service Market and Cloud BPM that is to grow by a factor of around 7 times during the next 5 years, which represents an average growing factor of 32 % per year.