The high demand from
the organizations to attain an maintain competitive positions by cost effective
optimization of their business processes, is leading to an aggressive adoption
of Business Process as a Service (BPaaS) solutions for horizontal as well as vertical
business processes.
Through the creation
of a feature-rich integrated platform delivering consistent business outcomes, BPaaS solutions on the Cloud are automating business
processes by creating easy accessible workplaces using few internal Information Technology (IT)
resources and much less internal IT infrastructure.
As all type of
organizations realize the necessity for increasing the agility of business
processes, along with cost control measures, they are more and more discovering
and exploring how to deploy cost effective BPaaS solutions for greater flexibility, informed decisions, and accelerated
performance along with simplified operations.
These BPaaS business solutions are crucial for increasing the
transparency and effectiveness of business operations, and they lead and
support the implementation of the “Extended
Organization” concept. Indeed, these business solutions create virtual networks
amongst employees, managers, directors, stockholders, agents, partners,
distributors, suppliers, customers, students, fans, citizens, users,
applications, systems, machines, sensors and other internal and external actors
involved in the business ecosphere extended to the IoT (Internet of the Things) concept.
These nets of
automated but previously formalized, normalized and optimized relations
applying OPEX (Operational
Excellence) methodologies, are being capable to deliver high value process
outcomes and other benefits including: 24/7 global
operations capabilities; real-time process monitoring, traceability and audit; simplified-optimized
operations; supervision only by exception; and accelerated performance.
In addition to the
above, BPaaS solutions redefines the traditional Business Process Outsourcing (BPO)
solutions by blending it with cloud technology and then allowing a very
surgical outsourcing, not by full departments or processes as it was usual till
now, but for just some specific process task at determined moments when it is
convenient to outsource them in order to reduce its cost, insure specific SLAs
for specific customers, cover internal resources defaults or satisfy
non-planned picks on demand.
With the globalization
of markets and the advent of the Cloud technology, organizations of all sizes
are on the way of adopting BPaaS solutions to refine their business
agility and to build cost effective business practices and, therefore, Business Process Management (BPM) solutions by applying the Optimization
> Automation > micro-Outsourcing value chain, that we can summarize on the BPaaS concept, are not just expected to break through the
initial cautious approach, but are also being considered as a solution for
gaining the competitive edge through cost effectiveness and consistency of
business outcomes across all processes.
In fact, this vision
is confirmed by the consensus of different forecasts for
global Business Process as a Service
Market and Cloud BPM that is to
grow by a factor of around 7 times during the next 5 years, which represents an average growing factor of 32 % per year.
